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500-442: Administering Cisco Contact Center Enterprise

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Last update:
June 7, 2024
Questions:
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Administering Cisco Contact Center Enterprise CCEA Exam Topics

The following topics are general guidelines for the content likely to be included in the exam.

  • Understand Contact Center basics
  • Describe CCE components and architecture
  • Describe access tools
  • Basic Calls and Agent settings
  • Build basic ICM scripts
  • Configuration and Implementation
  • Utilize the Finesse administration tool
  • Advanced Configuration
  • Implement VXML applications
  • Configure RONA support
  • Understand CCE features beyond the default

 

Reference:https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/administering-cisco-contact-center-enterprise-ccea.html#~overview

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  1. Examsempire’s study materials played a crucial role in preparing for the 500-442 exam for Cisco The guides offered practical insights and comprehensive coverage, ensuring success in Designing Cisco Unified Contact Center Enterprise concepts

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