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Administering Cisco Contact Center Enterprise CCEA Exam Topics
The following topics are general guidelines for the content likely to be included in the exam.
- Understand Contact Center basics
- Describe CCE components and architecture
- Describe access tools
- Basic Calls and Agent settings
- Build basic ICM scripts
- Configuration and Implementation
- Utilize the Finesse administration tool
- Advanced Configuration
- Implement VXML applications
- Configure RONA support
- Understand CCE features beyond the default