500-442 Questions Answers PDF Material

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Vendor Name: Cisco
Exam Name: Administering Cisco Contact Center Enterprise (CCEA)
Total Questions: 59


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Administering Cisco Contact Center Enterprise CCEA Exam Topics

The following topics are general guidelines for the content likely to be included in the exam.

  • Understand Contact Center basics
  • Describe CCE components and architecture
  • Describe access tools
  • Basic Calls and Agent settings
  • Build basic ICM scripts
  • Configuration and Implementation
  • Utilize the Finesse administration tool
  • Advanced Configuration
  • Implement VXML applications
  • Configure RONA support
  • Understand CCE features beyond the default



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