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CRT 261 Salesforce: Service Cloud Consultant Exam Topics
The certification preparation for Service Cloud Consultant (CRT 261) measures a candidate’s knowledge and skills related to the following objectives.
- Industry Knowledge: 10%
- Service Cloud Solution Design: 16%
- Knowledge Management: 9%
- Interaction Channels: 10%
- Implementation Strategies: 15%
- Case Management: 15%
- Contact Center Analytics: 5%
- Service Console: 15%
- Implementation Strategies: 15%