CRT-261 Questions Answers PDF Material

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Vendor Name: Salesforce
Exam Name: Prepare for your Service Cloud Consultant Certification Exam
Total Questions: 150


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CRT 261 Salesforce: Service Cloud Consultant Exam Topics

The certification preparation for Service Cloud Consultant (CRT 261) measures a candidate’s knowledge and skills related to the following objectives.

  • Industry Knowledge: 10%
  • Service Cloud Solution Design: 16%
  • Knowledge Management: 9%
  • Interaction Channels: 10%
  • Implementation Strategies: 15%
  • Case Management: 15%
  • Contact Center Analytics: 5%
  • Service Console: 15%
  • Implementation Strategies: 15%



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