Service-Cloud-Consultant Questions Answers PDF Material

Salesforce Service Cloud Consultant Dumps PDF Questions

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Salesforce Certified Service Cloud Consultant Exam Guide

The Salesforce Service Cloud Consultant exam measures a candidate’s knowledge and skills related to the following objectives.

• Industry Knowledge: 10%
• Integration and Data Management: 5%
• Service Cloud Solution Design: 16%
• Knowledge Management: 9%
• Case Management: 15%
• Contact Center Analytics: 5%
• Service Console: 15%
• Implementation Strategies: 15%
• Interaction Channels: 10%

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Reference:https://trailhead.salesforce.com/en/help?article=Salesforce-Certified-Service-Cloud-Consultant-Exam-Guide