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Service-Cloud-Consultant: Salesforce Certified Service Cloud Consultant

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Salesforce Service Cloud Consultant Dumps PDF Questions

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Salesforce Certified Service Cloud Consultant Exam Guide

The Salesforce Service Cloud Consultant exam measures a candidate’s knowledge and skills related to the following objectives.

  • Industry Knowledge: 10%
  • Integration and Data Management: 5%
  • Service Cloud Solution Design: 16%
  • Knowledge Management: 9%
  • Case Management: 15%
  • Contact Center Analytics: 5%
  • Service Console: 15%
  • Implementation Strategies: 15%
  • Interaction Channels: 10%

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Reference:https://trailhead.salesforce.com/en/help?article=Salesforce-Certified-Service-Cloud-Consultant-Exam-Guide

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